OUR REQUIREMENTS

FLEA POLICY

Please help us maintain a Flea-Free Zone! If fleas are discovered on your pet during their groom, we will be obligated to give your pet a Flea Bath at an additional charge. Please note that this will only kill the fleas on the pets skin, and you will need to wash your pets bedding and blankets at home.

VACCINATION Requirements

We care about your pets health! We require your dog to have their Rabies vaccination as required by law, and that your dog is current on DHLPP (Distemper, Hepatitis, Leptospirosis, Parvovirus, Parainfluenza), Bordetella and Canine Influenza. For cats we require Rabies, Feline Calicivirus, Feline Panleukopenia, and Feline Herpesvirus-1. If your pet cannot get these vaccinations for whatever reason we recommend you seek out a mobile grooming service.

OUR RECOMMENDATIONS

If your pet as any special needs or behavior problems, please let us know at the time of your appointment so we can schedule accordingly. For their safety and comfort, some pets may not be able to receive our grooming services based on age, health, behavior, and condition of their coat.

Matted Pets

Dogs with severely matted coats require extra attention. The Dog House Pet Salon will not cause serious or undue stress to pets de-matting by brushing if the matting is too severe. Mats can be difficult to remove and may require the pet to be shaved. We charge de-matting fees that depend upon the time our groomer takes to shave or brush your pet. If the matting is too severe that we can’t shave to remove the matting, or we find health concerns under the matting; we may refer you to a veterinarian that will do the grooming instead. We will not be held liable for any irritations or injuries discovered under the matting due to the neglect.

PUPPIES and Kittens

Puppies and kittens must be 16 weeks or older in order to book for their grooming. We recommend you start them as soon as possible in the grooming process to ensure a stress free life at the salon.

HEALTH & AGE

If your pet is elderly, suffering from a health issue, or under veterinary care for a condition that might be worsened by grooming, you should avoid some grooming services and might be required to provide a medical release.

ANXIETY

If your dog suffers from extreme anxiety, or exhibits extreme nervousness, fear or excitement, please help them feel more at ease during grooming by increasing their exercise prior to your appointment. Additionally, please inform our Grooming Team of known anxiety issues when booking your appointment so we can book accordingly.

AGGRESSIVE BEHAVIOR

If your pet becomes too aggressive or agitated to be safely groomed, our staff will end the service and not attempt to force the grooming on the pet. This is for the safety of both our staff and your pet.

OUR POLICIES

OUR GUARANTEE

We want you to be 100% satisfied with the grooming services you receive. After every groom, our stylists will review the results with you to make sure you are happy! If you notice anything that you don’t like when you get home, please call us within 24 hours so that our Stylists can schedule a time to alter the groom to your liking. Follow-up appointments must be scheduled no more than 7 days after the initial groom. If a correction is not possible, your account can be credited for the next visit.

SERVICES & PRICING

Our menu prices are a general guideline for services; however, the actual pricing of your services may vary based on breed, size, temperament, condition, and length of your dog’s coat.

RESERVATIONS

Reservations are required for grooming services. If you’d like to walk-in, we welcome guests on a first-come, first-served basis. The services we provide for walk ins are limited. Please visit the “Services” tab to get clarity on what those are. Current vaccination records are required for all pets, including walk-ins.

Coupons and Rewards

All Coupons are one per purchaser, all coupons have a 24 hour cancellation policy, if you cancel within 24 hours or no show for your appointment you forfeit your coupon. Loyalty points are 1 point per dollar value, these points expire after 150 days if not used. Please see our “Services” tab to learn more about the rewards program.

SCHEDULING & CANCELLATIONS

We will do our best to accommodate your schedule, but here are some things to keep in mind:

Late Policy

We have a 15 minute grace period if you are running late to your appointment. If you arrive after 15 minutes, we may have to reschedule your appointment for another day. If our Stylists are able to accommodate your dog, a $15 late fee may be added. If you know you will be late for your appointment, please call and let our Grooming Team know as soon as possible!

Appointment Timing

During your consultation at the time of drop-off, our Stylists will let you know approximately how long they anticipate your pet’s service will take and give you an estimated pick-up time.

Special Services and creative grooming

If you would like to book a creative grooming appointment (dog safe hair dye), please let our staff know at the time of making the appointment so we can take the extra time into account for your appointment. Creative grooming requires extra time so we may deny the service if we are notified at the time of the appointment. We schedule according to time lengths to ensure every pet is not waiting a long time for a service. At the start of a regular grooming session, this would be the time to let your Stylist know if you want any upgraded services so we can add that onto your tab. Those upgraded services include any upgrade shampoo or conditioner, de-shedding service, nail painting, or hot towel service.

Pick-Up Window

For your dog’s comfort and due to the limited space in the salon, we ask that you please pick your dog up no later than 60 minutes after we call to let you know they are ready for pickup. All dogs must be picked up from our center no more than 15 minutes after the close of business. We will charge $30 for pick up 16 minutes after closing and additionally $1 a minute after that. If your pet has not been picked up an hour after closing, we will have to board your dog for the evening and charge a $200 kennel fee. We’re sure your dog would be much happier at home with you, so please be on time to pick them up!

Rescheduling

If you have to reschedule your appointment, please call 24 hours before your appointment to ensure a cancellation fee is not applied. Our Stylists will work with you to reschedule you for the next available appointment.

Cancellations and No Show Fees

If you do not show up to your scheduled appointment, or cancel less than 24 hours before your appointment, a fee of that is 50% the cost of the service may be applied.